Lucy takes her Chief Therapy Officer responsibilities very seriously, and spends her days closely monitoring the moods of the lean RAQA team from her perch on a carefully selected lap. If she senses a darkening mood, Lucy is quick to take action, skillfully diverting attention from the screen and keyboard by repeatedly licking the patient’s face. These tactics have been shown to effectively prevent a total nervous breakdown on more than one occasion.

Lucy also has a reputation for being something of a drama queen when necessary and is especially well-known for draping herself over Michelle’s keyboard in an attempt to divert regulatory tensions from escalating. This iconic photograph has garnered a lot of attention since its publication in 2017 and serves as an ongoing reminder of why Lucy is such a valued member of the team.